If you have questions please contact us at firstname.lastname@example.org or 315.315.2444.
Swathebrands.com accepts Visa, MasterCard, and Discover credit cards. Payment is deducted from your account at the time your card is approved. A receipt is included with each order. If the amount charged exceeds your credit limit, your order will be automatically canceled. Sales tax is automatically applied to your order in accordance with individual state regulations.
Shipping Your Online Order
All orders are shipped via United States Postal Service only. Orders ship within 2-3 business days of receipt of approved payment. Except during Peak Seasons (Thanksgiving, Christmas, etc), the United States Postal Service may take longer due to increased shipping demands. We do not manually calculate shipping charges. Shipping is factored according to the weight of the package and the carriers charges. Please contact us if you are shipping internationally. Monogramming will take an extra 3 days before shipment.
Online Returns & Exchanges
We hope that you are happy with the items you have selected. We will be happy to return/exchange unused or defective merchandise within 14 days of delivery date. Returns/exchanges will not be accepted after 14 days. All merchandise must be returned in the original packaging and be in the same condition as when it was delivered to you. Merchandise marked "final sale" cannot be returned/exchanged.
Returns By Mail
For returns accompanied with a receipt a refund will be made in the form of original payment for the price noted on the slip. If you do not have your receipt, please contact us and we will be happy to assist you in obtaining one. Please pack and seal your return securely, in the original package. We suggest that you request a delivery confirmation tracking number. This will ensure that you will receive confirmation when the package is delivered to us. You will also have a means of tracking your package should it become lost in the mail.
Without the receipt, a refund will be made in the form of an even exchange or a merchandise credit will be issued for the current selling price. If you received the item as a gift, in which case price information is not indicated on the front of the slip, please contact us to ensure you receive proper reimbursement. Shipping charges and sales tax on shipping are not refundable. Please allow 10-14 days for the processing of your return.
Exchange By Mail
As a one time courtesy, if you choose to exchange your purchase by mail you will not be charged an additional shipping and handling fee for an exchange when we ship the item(s) back to you.
P.O. Box 261
Hazel Crest, IL 60429